Refund policy

Returns & Refunds Policy

Returns & Refunds

At Vibin' Vinyl, we want you to shop with confidence. Whether you're purchasing a brand-new release or a collectible edition, we carefully package every order and stand behind the products we sell. If something isn't right, we're here to help.

Return Window

New, unopened items may be returned within 30 days of delivery for a refund, provided they are returned in their original condition.

To begin a return, please contact us before sending your item back so we can provide return instructions.

Return Shipping

If We Made a Mistake

We'll cover the cost of return shipping if:

  • You received the wrong item.
  • You received the wrong edition, pressing, or format.
  • Your item arrived damaged during shipping.
  • Your item is defective or has a manufacturing defect.

In these situations, we'll provide a prepaid return shipping label or another appropriate solution.

If You Changed Your Mind

If you'd like to return an item because:

  • You ordered the wrong product.
  • You no longer want the item.
  • You purchased it by mistake.

You are welcome to return it within 30 days, provided it remains unopened and in its original condition.

The customer is responsible for return shipping costs for these voluntary returns.

Condition Requirements

To qualify for a return, items must:

  • Be returned within 30 days of delivery.
  • Be in their original condition.
  • Include all original packaging and inserts.
  • Be free from damage caused after delivery.

Opened Media

Because new vinyl records, CDs, DVDs, Blu-rays, cassettes, and other media cannot be resold as new once opened, opened items cannot be returned unless they are defective or shipped incorrectly.

If you believe your item has a manufacturing defect, please contact us so we can help resolve the issue.

Preorders

Preorders may be canceled at any time before they ship for a full refund.

Once a preorder has shipped, it is covered by this standard Returns & Refunds Policy.

If a release date changes or is delayed, your preorder will remain active unless you request a cancellation before shipment.

Pre-Owned Items (Coming Soon)

Our inventory will eventually include pre-owned vinyl records, CDs, DVDs, Blu-rays, books, games, and other collectible media.

Because every pre-owned item is individually inspected, graded, and accurately described, all pre-owned sales are final.

Please review product descriptions, grading information, and photos carefully before placing your order. If you have any questions about a pre-owned item before purchasing, we're always happy to help.

Exception: If a pre-owned item arrives significantly different from its description or we shipped the wrong item, please contact us within 30 days of delivery so we can make it right.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 30 days of delivery.

Including photos of the item and packaging will help us resolve your claim as quickly as possible.

Whenever possible, please keep the original packaging until your claim has been completed.

Refunds

Once your return has been received and inspected, we'll notify you regarding the status of your refund.

Approved refunds will be issued to your original payment method.

Please note that your financial institution may take several business days to post the refund after it has been processed.

Need Help?

Questions about your order?

Our team is always happy to help.

Please contact us through our website, and we'll work with you to find the best solution.