Refund policy
Overview
We have a 30-day return & refund policy, which means you have 30 days after receiving your item to request a refund. Upon acceptance we will issue a refund equal to the value of the product(s) that are eligible for the refund. Return shipping is to be paid by the customer.
To be eligible for a refund, your item must be either arrive damaged to where the packaging is broken/open, the product arrives unusable, or you received the wrong item. You’ll also need the receipt or proof of purchase.
If you choose to return an item that does not meet the criteria listed above, then your purchase is no longer eligible for a full refund or a replacement. Any returns sent for ineligible products will not be given a replacement and will only be available for a 50% refund. Products opened by the customer are subject to ineligibility if the item is not damaged inside. Regarding other return claims, we can offer up to a 50% credit of your order to our store.
To start the process for a refund, you can contact us at contact@vibinvinyl.com. Once in contact with our support team, you will need to send proof of the damaged items as well as proof of purchase. If your refund is accepted, we will send you a refund for the eligible products. Or, you can choose to have your item replaced instead of getting a refund.
Some items may not need to be returned to receive a refund. Once you open a claim with our support team, we will let you know whether the item needs to be returned or not. In the case that the item does need to be returned, the customer must pay the shipping fee to ship the item back.
You can always contact us for any return question at contact@vibinvinyl.com or you can send us a message here.
We do not accept returns on international orders.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and correct the issue.
Exceptions / non-returnable items
Certain situations do not allow for a refund. Examples of this include: if you damaged the items sent, already opened the packaging which resulted in damage, or if you had already begun using the items. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept refunds on sale items or gift cards.
Refunds & Cancellations
Refunds for Received Items
We will notify you once we’ve received and inspected your refund claim, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Cancellations for Pre-Orders & Backorders
All Pre-Orders placed for products are eligible for a 100% refund* until the release date. Once the item has officially released, Vibin' Vinyl may charge a 13% restocking & processing fee if you request an order cancellation after the release date.
If a product has been placed on backorder, and a customer has an order placed, then the order is still eligible for a 100% refund* until the item comes back into stock and/or is prepped to ship for that customer. Then it is no longer eligible and is subject to the same fee shown above.
*Any orders placed with a value of at least $300 or 4+ items are subject to a 13% cancellation fee. This fee is taken regardless of order status (i.e. backorder, pre-order, or in-stock). Multiple orders placed by a single customer that accumulate a value of at least $300 or 4+ items are still subject to this fee.
Refunds on Pre-Owned Vinyl
We do not offer refunds on Pre-Owned Vinyl. Our media/sleeve grading is solely based off a visual inspection. Some sleeves and labels on records may have slight writing with pens/pencils. We offer a play test on all Pre-Owned Vinyl. Play test are HIGHLY RECOMMENDED before purchase.